eTicket Support

Technical Support Submission

Our preferred method of support

If you are have questions regarding your website and/or products and services offered by Constructive Visual please log into your account.
To log into your account, please click on "Client Login" up the top right of the screen.
Enter your account username and password and then select the: "Open eTicket" button up the top-right of the screen..

 

Please provide us with as much details as possible about the issue and how to replicate it avoid replies going back and forth. Include any error messages you might be seeing, or even take a screen shot and attach it to the eTicket.

 

Note: eTicket submission through your account is the fastest technical support method. Our current response time varies but we strive to respond within a 24 hour time-frame on general support questions. Depending on our current workload, support staff out on-site, at appointments or Constructive Visual working on support eTickets the response time may change.

 

Frequently Asked Questions

Before submitting an eTicket we suggest looking at our FAQ section as we may already have the answer for you on our website.

 

Phone Support

All technical enquiries are to be submitted through an eTicket.

We will not accept phone support enquiries through our sales department phone number.

You may request on a eTicket a request for us to contact you by phone but we strongly suggest eTicket communication as the best method for technical support.


Please Note: Phone support charges do apply.

 

All request for changes, upgrades, downloads and updates to websites must be submitted by eTicket.

 

User Guide Manual

Please have your user guide manual handy when placing eTickets as support technicians will ask to reference to pages in the manual.

 

Remote Support Assistance

For those customers who have purchased the "Phone/Remote Support Assistance" that require Constructive Visual to remote desktop into your computer to guide you through your issue can send a eTicket through your client login panel to request this service.


A Constructive Visual representative will give you priority assistance and contact you to arrange an appointment for remote assistance.